Terms of Sale

These terms apply when you order a book from Garland Press, a sole trader business run by Tom Bennet, trading as Garland Press (garlandpress.com). Placing an order means you agree to them. They don't affect your statutory rights as a consumer.

What you're buying

A personalised cloth-bound hardback of advice and stories for a birthday, made up of the entries your contributors submit, designed and typeset by us, then printed and bound to order. Every book is one-off - it's produced from the content in your account at the point you send it for printing, so it's worth checking everything looks right before you pay.

You can order extra identical copies at the same checkout. They are printed together and posted with the first book to one address. We currently print and ship within the UK only.

Price and payment

The current price is £89 for the book, including UK postage, and £69 for each extra copy. The total, including the number of copies, is shown before payment. There is no payment to set up a book or collect contributions, and no subscription. Payment is taken through Stripe when you send the assembled book for printing; we never see or store your card details. Your order becomes a binding sale once payment is confirmed. At that point the book and copy count are locked.

Changing your mind

Each book is made to your specification - your choice of cover, your contributors' words and photos - so once an order is placed and paid for, it can't be cancelled or refunded simply because you've changed your mind. The Consumer Contracts Regulations 2013 exclude goods made to your specification or clearly personalised from the usual change-of-mind cancellation right. This applies to extra copies too, and does not remove your rights if the goods are faulty, not as described or not delivered as agreed.

Before you pay, there is no purchase commitment. You can read and arrange the entries, request changes or leave entries out, and delete an unpaid book. Topics, questions and assignments can lock earlier once invitations go out or contributors engage; those locks are explained in the book tools.

If something's wrong with your book

If your book arrives damaged, or there's a fault with the printing or binding, tell us at hello@garlandpress.com with a photo and we'll put it right in line with your rights under the Consumer Rights Act 2015, including a replacement or refund where applicable.

This covers faults in manufacturing and transit - it doesn't cover the content itself. We print what was submitted, so typos, a contributor's choice of words, or a photo someone else picked aren't something we can offer a refund or reprint for. If we made a mistake on our side (the wrong book sent, an address we mistyped), that's on us to put right.

Delivery

At setup, you give us the date you need the book to arrive, at least two weeks away. We plan the collection deadline backwards from that date and show an order-by date, allowing time to review the entries, check the print proof, print and post. Finish your review and pay by the date shown. A final contribution arriving does not itself start printing.

The planned delivery date and expected arrival are estimates, not a guaranteed arrival day. If you place the order too late for the original date, the order step shows a later expected arrival before you pay. We do not offer express shipping. If you need delivery for a particular event, contact us before ordering so we can discuss what is possible and agree any essential delivery deadline.

We ship all copies to the UK address given at checkout. Tell us promptly if they do not arrive or if an agreed deadline is missed; we will investigate with the printer or courier and put it right in line with your statutory delivery rights. Nothing in these terms takes those rights away.

Content you and your contributors submit

As the organiser, you're responsible for the content that goes into your book - the words and photos your contributors submit, and for having their agreement to include them. We reserve the right to decline to print, or to remove, anything that's unlawful, infringes someone else's rights, or that we reasonably think puts us or someone else at risk.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your statutory consumer rights continue to apply.

Changes to these terms

We may update these terms from time to time; the version in force when you place an order is the one that applies to it.

Contact & governing law

Questions about an order: hello@garlandpress.com. These terms are governed by the laws of England and Wales.