Terms of Sale

These terms apply when you order a book from Garland Press (garlandpress.com), the trading name of Tom Bennet, a sole trader. Placing an order means you agree to them. They don’t affect your statutory rights as a consumer.

What you’re buying

A personalised cloth-bound hardback of advice and stories for a birthday, made up of the entries your contributors submit, designed and typeset by us, then printed and bound to order. Every book is a one-off, made from what’s in your account when you send it for printing, so check everything looks right before you pay.

You can order extra identical copies at the same checkout. They’re printed together and posted with the first book to one address. We currently print and deliver within the UK only.

Price and payment

The book is £89, including UK postage, and each extra copy is £69. The total, including the number of copies, is shown before you pay. Setting up a book and collecting contributions are free, and there’s no subscription. Payment is taken through Stripe when you send the finished book for printing; we never see or store your card details. Your order becomes a binding sale once payment is confirmed, and the book and number of copies are then locked.

Changing your mind

Each book is made to your specification – your choice of cover, your contributors’ words and photos – so once an order is placed and paid for, it can’t be cancelled or refunded because you’ve changed your mind. The Consumer Contracts Regulations 2013 exclude goods made to your specification or clearly personalised from the usual right to cancel. This applies to extra copies too, and doesn’t affect your rights if the goods are faulty, not as described or not delivered as agreed.

Nothing is binding until you pay. Until then you can read and arrange the entries, ask for changes, leave entries out, or delete the book. A few things are fixed earlier, so nobody’s writing ends up under a different question: a topic’s questions once someone starts writing on it, and a person’s topic once their invitation names it. The book’s pages explain each one as it happens.

If something’s wrong with your book

If your book arrives damaged, or there’s a fault with the printing or binding, email hello@garlandpress.com with a photo and we’ll put it right in line with your rights under the Consumer Rights Act 2015, including a replacement or refund where applicable.

This covers faults in manufacturing and damage in transit, not the content itself. We print what was submitted, so typos, a contributor’s choice of words or a photo someone else picked aren’t grounds for a refund or reprint. If we make a mistake on our side, such as sending the wrong book or mistyping an address, we’ll put it right.

Delivery

When you set up the book, you tell us the date it needs to arrive, at least two weeks away. We plan the writing deadline back from that date and show an order-by date, leaving time for you to read the entries, and for us to check the print proof, print and post. Finish reading and pay by the date shown. Printing starts only when you pay, not when the last entry comes in.

Before you pay, the order step shows whether your book will arrive by the date you gave us. If it says the book will arrive in time and it arrives later, we’ll refund the order in full and you keep the book, unless the delay comes from a wrong or incomplete delivery address. If you order too late for the original date, the order step shows a later expected arrival instead; that date is an estimate, not a guarantee. We don’t offer express delivery.

We send all copies to the UK address given at checkout. Tell us promptly if they don’t arrive or an agreed date is missed; we’ll investigate with the printer or courier and put it right in line with your statutory delivery rights. Nothing in these terms takes those rights away.

Content you and your contributors submit

As the organiser, you’re responsible for what goes into your book: the words and photos your contributors submit, and having their agreement to include them. We may decline to print, or remove, anything that’s unlawful, infringes someone else’s rights, or that we reasonably think puts us or someone else at risk.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Your statutory consumer rights continue to apply.

Changes to these terms

We may update these terms from time to time. The version in force when you place an order is the one that applies to it.

Contact & governing law

Questions about an order: hello@garlandpress.com. These terms are governed by the laws of England and Wales.